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Frequently Asked Questions
Orders & Shipping
Yes! We offer complimentary shipping on all US orders over $95.
In-stock orders are typically processed and shipped within 2-3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Yes, we ship internationally! Shipping costs are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes.
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package.
Please contact us at info@isabellegougenheimdesigns.com as soon as possible. We'll do our best to accommodate your request before your order ships.
Returns & Exchanges
We accept returns of eligible items within 15 days of delivery. Items must be unused, unworn, and in their original condition and packaging. Final sale and custom-made items are not eligible for return.
For more information, please review our Return & Refund Policy.
If you'd like to exchange an item, please email us at info@isabellegougenheimdesigns.com with your order number. Exchanges are subject to availability.
We're sorry if your order arrives damaged. Please contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll help resolve the issue.
Collections & product care
Our collections feature carefully selected fabrics, including silk, modal, and cotton. Materials and fabric compositions vary by product. You can find detailed information on each product page.
Our scarves are designed to be versatile. Wear them around your neck, draped over your shoulders, or styled as a headscarf. Our silk bandanas can also be tied to a handbag for an artistic accent.
Explore our Style Guide for more ideas.
Hand wash in cold water with mild soap and lay flat to dry. Steam or iron on low heat as needed. Professional cleaning is also suitable.
Use a steamer to gently remove wrinkles or take your silk blouse to a professional dry cleaner.
Our embroidered patches feature an iron-on backing and can be applied to fabrics suitable for ironing. Follow the application instructions on the product page for the best results. For a more permanent attachment, especially on frequently washed items, stitching around the edges is essential.
Art Couture is our collection of one-of-a-kind wearable artworks, created by Isabelle Gougenheim in her Chicago studio. Each piece is individually made using artistic techniques such as painting, embroidery, and mixed media.
Many of our designs are produced in limited quantities, and we cannot guarantee restocks. Our one-of-a-kind Art Couture pieces are unique and will not be reproduced.
Gifts
Yes! You can request a complimentary gift box for your scarf directly in your cart before checkout.
Original Art & Wholesale
Yes! In addition to our wearable art collections, Isabelle creates original mixed-media paintings in her Chicago studio. Please contact us to learn more about available artworks.
Yes! We partner with independent boutiques, galleries, and museum stores. Visit our Wholesale page or contact us at info@isabellegougenheimdesigns.com to learn more about carrying our collections.
Still have questions?
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