Privacy Policy

1. Introduction

Isabelle Gougenheim Designs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.isabellegougenheimdesigns.com (the “Site”), make a purchase, or otherwise interact with us.

This policy applies to all visitors, customers, and users of our Site. By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

We are headquartered in the State of Illinois and comply with applicable U.S. federal and Illinois state privacy laws, including the Illinois Personal Information Protection Act (815 ILCS 530) and, where applicable, the California Online Privacy Protection Act (CalOPPA).

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • When you use our Site, create an account, place an order, or contact us, you may provide us with:
  • Contact information (name, email address, phone number, mailing address).
  • Payment information (credit/debit card details, billing address — processed securely through our third-party payment processor; we do not store full card numbers).
  • Account credentials (username, password).
  • Order and transaction history.
  • Communications you send us (e.g., customer service inquiries, product reviews, survey responses).

2.2 Information Collected Automatically

When you visit or interact with our Site, we and our third-party service providers may automatically collect:

  • Device and browser information (IP address, browser type and version, operating system, device identifiers).
  • Usage data (pages viewed, links clicked, time spent on pages, referring URLs, search terms used on the Site).
  • Location data (general geographic location derived from your IP address).
  • Cookie and tracking data (see Section 5 for details).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors (e.g., transaction confirmations, fraud detection signals).
  • Analytics providers (e.g., aggregated usage reports from Google Analytics).
  • Marketing and advertising partners (e.g., ad performance data).
  • Social media platforms (if you interact with our social media pages or use social login features).

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Fulfillment and Customer Service

  • Process and fulfill your orders, including payment processing, shipping, and delivery.
  • Send order confirmations, shipping notifications, and receipts.
  • Respond to your questions, comments, and customer service requests.
  • Process returns, refunds, and exchanges in accordance with our Return & Refund Policy.

3.2 Site Operation and Improvement

  • Maintain, operate, and improve the functionality of the Site.
  • Analyze usage trends and user behavior to enhance user experience.
  • Diagnose technical problems and ensure the security of the Site.
  • Conduct internal research and analytics.

3.3 Marketing and Communications

  • Send you promotional emails, newsletters, and special offers if you have opted in.
  • Personalize your experience on the Site and display relevant content or product recommendations.
  • Serve targeted advertisements on our Site and third-party platforms (e.g., Facebook, Google).
  • Measure the effectiveness of our marketing campaigns.

You may opt out of marketing emails at any time. See Section 7 (Your Rights and Choices) for details.

3.4 Legal and Compliance

  • Comply with applicable laws, regulations, and legal processes.
  • Enforce our Terms & Conditions and other agreements.
  • Detect, prevent, and investigate fraud, abuse, or security incidents.
  • Protect the rights, property, and safety of Isabelle Gougenheim Designs, our customers, and the public.

4. How We Share Your Information

Isabelle Gougenheim Designs does not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors and service providers who perform services on our behalf, including:

  • Payment processors (to handle transactions securely).
  • Shipping and logistics providers (to fulfill and deliver your orders).
  • Email marketing platforms (to send promotional communications you have opted into).
  • Analytics providers (e.g., Google Analytics, to help us understand Site usage).
  • Advertising platforms (e.g., Meta/Facebook Ads, Google Ads, for targeted marketing).
  • Customer service tools (to manage support communications).

These providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information in accordance with applicable law.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to: (a) comply with a legal obligation or government request; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing; or (d) protect the personal safety of users or the public.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and actions over time. We also use similar technologies such as web beacons, pixels, and local storage.

5.2 Types of Cookies We Use

Strictly Necessary Cookies: Required for the Site to function (e.g., maintaining your shopping cart and session).

Performance/Analytics Cookies: Help us understand how visitors interact with the Site. We use Google Analytics, which may set cookies to collect anonymous traffic data. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Functional Cookies: Remember your preferences (e.g., language, region) to personalize your experience.
Marketing/Advertising Cookies: Used to track visitors across websites and display relevant ads. These may be set by third-party advertising partners such as Meta (Facebook) and Google.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies or to be alerted when a cookie is being set. Please note that disabling certain cookies may impact your ability to use some features of the Site, such as adding items to your cart or completing checkout.

For more information on managing cookies, visit www.allaboutcookies.org.

5.4 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. At this time, our Site does not respond to DNT signals. We will update this policy if our practices change.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order and transaction records are retained for a minimum of 7 years for tax and accounting compliance.
  • Account information is retained for as long as your account remains active, plus a reasonable period thereafter.
  • Marketing preferences and opt-out records are retained indefinitely to honor your choices.
  • Analytics data is retained in accordance with the data retention settings of our analytics providers (typically 26 months for Google Analytics).

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To do so, please contact us at info@isabellegougenheimdesigns.com.

7.2 Deletion

You may request that we delete your personal information. We will honor such requests to the extent required by applicable law. Please note that we may be required to retain certain information for legal, tax, or business purposes.

7.3 Opt-Out of Marketing Emails

You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us directly. We will process your request promptly in compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). Please note that you will continue to receive transactional emails related to your orders even after opting out of marketing communications.

7.4 Opt-Out of Targeted Advertising

You may opt out of interest-based advertising by visiting:

  • Network Advertising Initiative (NAI): www.networkadvertising.org/choices
  • Digital Advertising Alliance (DAA): www.aboutads.info/choices
  • Google Ads Settings: adssettings.google.com
  • Meta Ad Preferences: www.facebook.com/ads/preferences

7.5 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising these rights. To submit a verifiable consumer request, please contact us at info@isabellegougenheimdesigns.com.

7.6 Illinois Residents

Under the Illinois Personal Information Protection Act (815 ILCS 530), we are required to notify you promptly in the event of a data breach that compromises your personal information. If a breach occurs, we will notify affected Illinois residents in accordance with applicable law.

8. Data Security

Isabelle Gougenheim Designs takes the security of your personal information seriously.

We implement commercially reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Sockets Layer (SSL) / TLS encryption for data transmitted between your browser and our Site.
  • Secure, access-controlled storage systems for personal data.
  • Use of PCI-DSS compliant third-party payment processors; we do not store full credit card numbers.
  • Limited access to personal data on a need-to-know basis.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach affecting your rights or freedoms, we will notify you as required by applicable law.

9. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. We comply with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

If you believe we have collected information from a child under 13, please contact us immediately at info@isabellegougenheimdesigns.com.

10. Third-Party Websites and Links

Our Site may contain links to third-party websites, social media platforms, or other services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

Isabelle Gougenheim Designs is based in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Site, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will indicate the date of the most recent revision at the top of this page. If we make material changes, we will notify you by email (where we have your contact information) or by posting a prominent notice on our Site prior to the change becoming effective. We encourage you to review this policy periodically.

Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Isabelle Gougenheim Designs

Email: info@isabellegougenheimdesigns.com
Website: www.isabellegougenheimdesigns.com

We aim to respond to all privacy-related inquiries within 30 days.